Privacy Policy

1. Introduction

Boost Appliance Service, operated by Boost Group LLC ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Service address (if different from contact address)
• Appliance information and service history
• Payment information (processed securely through our payment processor)
• Communications with us (emails, phone calls, text messages)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information (type, operating system)
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our appliance repair services
• Schedule appointments and dispatch technicians
• Process payments and send receipts
• Communicate with you about services, appointments, and updates
• Send service reminders and maintenance tips
• Respond to your inquiries and provide customer support
• Analyze website usage and improve user experience
• Comply with legal obligations and protect our rights
• Send marketing communications (with your consent)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookies through your browser settings, but disabling cookies may limit website functionality.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications
• Portability: Request a copy of your data in a portable format
• Non-Discrimination: You will not be discriminated against for exercising your rights

To exercise these rights, please contact us using the information provided below.

8. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please see our California Notice at Collection and Do Not Sell My Personal Information pages for more information.

9. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Boost Appliance Service
Boost Group LLC
New Jersey
Phone: (551) 282-9561
Email: appliance@boostgroupusa.com